Resolved "hs_err_pid7380" at startup

Status
Not open for further replies.

Skaldarnar

Development Lead
Contributor
Art
World
SpecOps
Heya, this is a cross post from the German forum:

The user has got a new laptop and the game does not start anymore. He reports that everytime he tries to start the game a file named "hs_err_pid7380" is created.

The problem persists after removing all saves/screenshots.

Here is the head of the error file:
#
# A fatal error has been detected by the Java Runtime Environment:
#
# EXCEPTION_STACK_OVERFLOW (0xc00000fd) at pc=0x4c3f2147, pid=3900, tid=5000
#
# JRE version: Java(TM) SE Runtime Environment (7.0_51-b13) (build 1.7.0_51-b13)
# Java VM: Java HotSpot(TM) Client VM (24.51-b03 mixed mode windows-x86 )
# Problematic frame:
# C [ig7icd32.dll+0x3b2147]
#
# Failed to write core dump. Minidumps are not enabled by default on client versions of Windows
#
# If you would like to submit a bug report, please visit:
# http://bugreport.sun.com/bugreport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.
#

I already asked for more info and I'll keep this thread updated. I suppose it's connected to laptop specs/graphics card(?)
 

Mike Kienenberger

Active Member
Contributor
Architecture
GUI
hs_error_pidx files are produced when the java virtual machine crashes.
Unfortunately, I think u51 is the latest version currently available.

ig7icd32.dll is "Intel Graphics Accelerator Drivers for Windows 8(R)" so I guess it could be due to the graphics card.

When I search for related errors on google, I see recommendations to make sure you are running the 64-bit version of java. x86 generally means 32-bit in most contexts, but I'm not certain what the version strings are for hotspot.

You might want to follow the directions here and make sure you are using a 64-bit version of java.

https://cloud.skytap.com/docs/index.php/How_can_I_check_what_version_of_Java_I_am_currently_running?
 

Skaldarnar

Development Lead
Contributor
Art
World
SpecOps
Thanks to Mike Kienenberger the problems is solved :)

The full systems specifications are here and installing the 64-bit version of Java fixed the problem.
--------------- S Y S T E M ---------------

OS: Windows 8 , 64 bit Build 9200

CPU:total 4 (2 cores per cpu, 2 threads per core) family 6 model 58 stepping 9, cmov, cx8, fxsr, mmx, sse, sse2, sse3, ssse3, sse4.1, sse4.2, popcnt, avx, erms, ht, tsc, tscinvbit, tscinv

Memory: 4k page, physical 12459284k(7483048k free), swap 14359828k(8523268k free)

vm_info: Java HotSpot(TM) Client VM (24.51-b03) for windows-x86 JRE (1.7.0_51-b13), built on Dec 18 2013 19:09:58 by "java_re" with unknown MS VC++:1600

time: Mon Feb 10 00:55:00 2014
elapsed time: 7 seconds
 
Status
Not open for further replies.
Top